Question 1

Can I cancel my order right after placing it?

Accepted Answer

If your order hasn't been released for dispatch, you can cancel it. Once it exits the backroom and is on the move, cancellations close.

Question 2

Can I change my shipping address after dispatch?

Accepted Answer

Once a package is released for dispatch, the address is locked. If it's still in the backroom, you can cancel the order and place a fresh one with the correct details.

Question 3

Can I change my payment method after placing an order?

Accepted Answer

No. Once an order is confirmed, the payment method is locked.

Question 4

What happens if my payment fails?

Accepted Answer

If payment doesn't go through, the order may auto-cancel. You'll be notified and can reattempt payment or place a fresh order.

Question 5

What are your delivery timelines?

Accepted Answer

Orders typically reach you within 3-5 days after dispatch. Tracking details are shared once the package is released from the backroom.

Question 6

How do I track my order?

Accepted Answer

Head to My Account → Order History to see real-time status updates. Once the package exits the backroom, we'll share the tracking link for you to follow it end-to-end.

Question 7

What happens if I miss my delivery?

Accepted Answer

Our delivery partner will attempt delivery up to three times. If all attempts are missed, the unit may return to the backroom. Reach out to us, and we'll help you with the next steps.

Question 8

Why is my order taking longer than usual to ship?

Accepted Answer

Most orders move on standard timelines. Occasionally, a unit may require additional processing or verification in the backroom. You'll see live updates in Order History.

Question 9

How can I return/exchange my order?

Question 10

Which items can I return?

Accepted Answer

Return eligibility is clearly mentioned on each product display. If eligible, you may request a return or size exchange (subject to availability). Exchanges across styles aren't supported.

Question 11

What's the time limit to return a product?

Accepted Answer

Return requests must be initiated within 3 (three) days of delivery, with the date of delivery counted as Day 0. The return window closes at 11:59 PM on Day 3. Requests beyond this window can’t be processed.

Question 12

What if the return window has passed?

Accepted Answer

Returns can't be accepted once the 3-day window closes. Please initiate requests within the allowed timeframe.

Question 13

Why isn't my return getting picked up?

Accepted Answer

Pickup attempts may be made multiple times as per the logistics partner's policy. Failure to hand over the product during scheduled attempts may result in closure of the return request.

Question 14

When will I get my refund?

Accepted Answer

Once your return is picked up and clears the Brand partner’s quality check, Brand validation is typically completed within 5–7 business days of pickup, following which the refund is initiated immediately by For Real. Once initiated, it takes a further 5–7 working days for the amount to reflect in your account. If it’s taking longer, reach out, and we’ll check the status.

Question 15

What if I received a damaged, defective or incorrect item?

Accepted Answer

This is rare, but if it happens, reach out to Customer Care and we'll assist you through the resolution process.

Question 16

Can I return an opened or used item?

Accepted Answer

Returned items must be unused, with original packaging and tags intact. Opened, used, or altered items may not pass quality checks.

Question 17

Can I return multiple items together?

Accepted Answer

Yes. You can select multiple items from the same order and submit a single return request, as long as all meet return criteria.

Question 18

Why was my order cancelled?

Accepted Answer

Orders may be cancelled due to quality checks, inventory mismatches, or payment issues. If this happens, you'll be notified and refunded if the order was prepaid.

Question 19

Until when can I cancel my order?

Accepted Answer

You can cancel only until the order remains in the backroom. Once it's released for dispatch, cancellations close.

Question 20

Can I reactivate a cancelled order?

Accepted Answer

No. Cancelled orders can't be restored. You'll need to place a new order.

Question 21

How do refunds work after cancellation?

Accepted Answer

For prepaid orders, refunds are initiated immediately after cancellation confirmation and reflect within standard bank timelines.

Question 22

My order got cancelled, but I haven't received the refund.

Accepted Answer

For prepaid orders, refunds are triggered immediately once cancellation is confirmed. The amount should reflect in 5-7 working days, depending on your bank.

Question 23

Why is my refund amount lower than expected?

Accepted Answer

Refunds don't include shipping or COD charges. If a promotion was applied and only part of the order was returned, the discount may be recalculated. If something still doesn't add up, reach out and we'll walk you through it.

Question 24

Can I change my refund method after it's initiated?

Accepted Answer

Once a refund is triggered, the method is locked. Please ensure your original payment method is active before initiating a return or cancellation.

Question 25

My refund is processed, but I don't see the amount yet.

Accepted Answer

After initiation, banks and payment providers may take 5-7 working days to reflect the amount. If it's delayed beyond this, contact us and we'll check on it.

Question 26

How do I track my refund status?

Accepted Answer

Refund updates are available in My Account → Order History. If you need clarity at any point, Customer Care can help.

Question 27

Can I schedule delivery for a specific date or time?

Accepted Answer

Not at the moment. Orders are dispatched at the earliest possible slot based on your location and delivery partner availability.

Question 28

Why did my delivery attempt fail?

Accepted Answer

A delivery attempt may fail due to: incorrect or incomplete address, no one available to receive the package, restricted delivery area, COD payment issues, or address change after dispatch. Another attempt or redelivery option will be shared.

Question 29

How do I apply a coupon code?

Accepted Answer

Enter the code at checkout. If applicable, the discount will reflect instantly.

Question 30

Why isn't my coupon working?

Accepted Answer

Check that the code is entered correctly, still valid, and applicable to items in your crate. If it still doesn't apply, Customer Care can help.

Question 31

Can I apply multiple coupon codes to my order?

Accepted Answer

You're already accessing value pricing. Only one applicable access code can be applied per order.

Question 32

What can I contact Customer Care for?

Question 33

Are sold-out items restocked?

Accepted Answer

No, goods once gone won't re-enter the backroom again. We urge you to snap what you like before someone else does.

FAQ

FAQ

Frequently Asked Questions