Refunds may arise in the following cases:

• Approved return of a returnable product
• Successful cancellation prior to dispatch
• Failed delivery or return to origin (where applicable)
• Brand-confirmed cancellation

Refunds are subject to validation and approval in accordance with the respective Brand's policies.

A refund shall be deemed "initiated" when Velenca Innovations Pvt. Ltd. instructs its authorised payment partner to process the transaction reversal.

• For cancellations approved prior to dispatch, refunds are initiated immediately.
• For returns, Brand validation of the returned product is typically completed within 5–7 business days of pickup, following which the refund is initiated immediately by For Real.

Upon initiation, a Retrieval Reference Number (RRN) may be generated and shared with the customer via WhatsApp communication for tracking purposes.

Once initiated, the refund amount is typically reflected in the original payment source within 5–7 (five to seven) working days, subject to the processing timelines of the respective bank or payment service provider.

While the Company initiates the refund within the above framework, the actual credit timeline remains dependent on banking channels and payment networks.

Customers can track their refund status at https://www.cashfree.com/customers using their registered mobile number.

• Prepaid Orders: Refunds are credited to the original payment source used at the time of transaction.
• Cash on Delivery (COD) Orders: Refunds are processed via bank transfer to the account details provided by the customer.

The Company shall not be responsible for delays or failed transfers arising from incorrect, incomplete, or inaccurate bank details provided by the customer.

In cases of partial returns or partial cancellations:

• Refunds shall be processed only for the applicable item(s).
• Any promotional benefits or discounts applied to the order may be recalculated proportionately, where applicable.

For any queries regarding refund status, customers may refer to their order history section or contact Customer Care through the available support channels on the Platform.

For any clarification regarding return eligibility or status, customers may contact Helpdesk through the available support channels on the Platform.