Return & Exchange Policy

Prior to placing an order, it is your responsibility to verify whether the product is marked as "Returnable" or "Non-Returnable."

Return requests may be raised through Voice Support during working hours (10:00 AM to 7:00 PM, Monday to Saturday) or through Chat Support, where a ticket may be submitted at any time within 3 (three) days from the date of delivery, with the date of delivery counted as Day 0. The return window closes at 11:59 PM on Day 3. Requests made after this window shall not be processed.

You can either write us on support@for-real.in, WhatsApp, or call us on +917669961010 with your order number and reason for return.

To qualify for a return:

• The product must be unused.
• All original tags, labels, packaging, and accompanying materials must be intact.
• The product must not show signs of use, washing, damage, alteration, or tampering.
• You must provide a valid reason for the return. While acceptance remains subject to Brand determination, generally accepted reasons include:
  • Issues with size or fit
  • Quality defects or damage
  • Receipt of an incorrect item
  • Product materially not as described
  • Change of mind

All returns are subject to validation in accordance with the Brand's internal processes.

Once a return request is approved:

• Reverse pickup shall be arranged by the respective Brand partner through its authorised logistics provider.
• Pickup attempts may be made multiple times as per the logistics partner's policy. Failure to hand over the product during scheduled attempts may result in closure of the return request.
• Return shipping is arranged by the respective Brand partner at no additional cost to the customer, subject to the return being approved and eligible.

• Size exchanges are permitted for eligible products, subject to stock availability.
• Exchanges across different styles are not supported.
• If an exchange is not possible, a refund shall be processed in accordance with the refund terms below.

Returned products are subject to validation by the respective Brand partner. Brand validation of the returned product is typically completed within 5–7 working days of pickup, following which For Real initiates the refund immediately. In the event a returned product does not meet the required conditions upon inspection, the resolution shall be determined by the Brand partner in accordance with their applicable policies.

In cases of partial returns or partial cancellations:

• Refunds shall be processed only for the applicable item(s).
• Any promotional benefits or discounts applied to the order may be recalculated proportionately, where applicable.

Refunds may arise in the following cases:

• Approved return of a returnable product
• Successful cancellation prior to dispatch
• Failed delivery or return to origin (where applicable)
• Brand-confirmed cancellation

Refunds are subject to validation and approval in accordance with the respective Brand's policies.

A refund shall be deemed "initiated" when Velenca Innovations Pvt. Ltd. instructs its authorised payment partner to process the transaction reversal.

• For cancellations approved prior to dispatch, refunds are initiated immediately.
• For returns, once Brand validation is complete, the refund is initiated immediately by For Real.

Upon initiation, a Retrieval Reference Number (RRN) may be generated and shared with the customer via WhatsApp communication for tracking purposes.

Once initiated, the refund amount is typically reflected in the original payment source within 5–7 working days, subject to the processing timelines of the respective bank or payment service provider.

While the Company initiates the refund within the above framework, the actual credit timeline remains dependent on banking channels and payment networks.

Customers can track their refund status at https://www.cashfree.com/customers using their registered mobile number.

• Pre-paid Orders: Refunds are credited to the original payment source used at the time of transaction.

For any queries regarding refund status or return eligibility, customers may refer to their order history section or contact Customer Care through the available support channels on the Platform.